Personalpokerchip.com
Sample Terms and Conditions and Privacy Policy
General
These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with Personalpokerchip.com. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales . Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Personalpokerchip.com will be governed by these terms and conditions.
All references to the 'company', 'us', ‘our’ or 'we' will refer to Personalpokerchip.com. All references to ‘you’ or the ‘customer’ shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Personalpokerchip.com. All references to ‘standard orders’ include all products other than collections of wines, beers and drinks, mattresses and beds, and paints other than sample pots of paints and varnishes.
Prices and Tax Charges
Customers with shipping addresses outside the UK are solely responsible for paying any local taxes/charges which arise.
All prices are shown in pound sterling (£) and are stated inclusive of UK VAT at the current rate unless clearly stated otherwise. All orders are charged in GB pounds. Your local card provider will bill you in your local currency. You must check your local currency conversion rate for the cost in your local currency. All orders sent to countries outside the EU are VAT exempt and we will charge these at the pre VAT price. It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Payment
We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure). All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.
All online and over the phone and postal payments are made through HSBC bank plc. After placing your order the server will transfer you to HSBC’s secure payment server through which you will make your payment. Once this has been done, you will be transferred back to the Personalpokerchip.com website. In this way you can be rest assured that your payments are being made in as secure an environment as possible. Payments taken over the phone are put through to HSBC immediately and a receipt will be sent with your goods. Postal payments by cheque or money order will need to clear first before your order can be dispatched. This may take up to 3 working days.
Security
We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.
(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)
Delivery
All standard (i.e. non-customised) poker chip sets, tables and cards ship to any UK mainland address within 2-3 days. However, please allow up to 14 days before making any enquiries as to the status of your goods. We will keep you regularly informed if the shipping takes longer than 3 days.
ABS custom chips take 2-3 days to ship to any UK mainland address but the ceramic custom chips can take up to four weeks if the goods are shipped by the United States Postal Service.
Custom poker tables are hand delivered on the day they are completed by the manufacturers.
It is strongly advised that customers provide a delivery address where someone will be available to collect delivery items from Monday to Friday. Delivery normally requires a signature so if you expect to be out when the delivery is likely to be made, please advise of a neighbour’s address or secure place where your order can be left. We cannot take responsibility for orders that go missing if you have requested they be left in a non secure place. If no one is available to receive the goods at the delivery address and the package has been sent through DHL, you will be left a card, with details of where you can go and collect your package or how it can be sent to you.
Returns and Exchanges:
We want you to be entirely satisfied with every purchase made from Personalpokerchip.com as we aim to offer you excellent quality, value and service at all times. We doubt you’ll need to use this service as we believe wholeheartedly in the high quality and purity of the items we sell. If you are dissatified in anyway please contact us at support@personalpokerchip.com.
Or contact us at:
Personal Pokerchip
PO BOX 663
ORPINGTON
BR6 6WJ
• Telephone +44 (0)794 3350251 (during office hours).
An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment.
'Shipping costs on all returns must be paid for by the customer'
Damaged goods
If you receive goods that are faulty or that have been damaged in transit, contact us within 3 days of receipt of goods at support@personalpokerchip.com stating your order number and the goods that are damaged /faulty. We will then contact you and arrange for the goods return to us. We will then credit your account for the damaged goods or re-dispatch as appropriate. Your statutory rights are unaffected.
Products
Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary. Personalpokerchip.com cannot be held responsible for variations in hue or colour of any products.
Customised goods are exempt from all refunds unless not fitting the ordered specification – wrong initials, wrong colour chip, wrong number etc. In such rare example we reserve the right to re-supply the corrected goods. We will minimise the risk by always providing samples where possible and at least a proof to be approved by you prior to our undertaking any such personalised work.
INSURANCE
Force Majeure
We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire, terrorism, war and legislation; petrol crisis and transport or weather disruptions. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
Content
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
Ownership of Goods
All items supplied to the customer remain the property of Personalpokerchip.com. until final payment of all sums owing in respect of those goods has been received in full by us.
Complaints
Any complaint can be communicated directly to Personalpokerchip.com. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation. You can contact us at support@personalpokerchip.com.
Privacy Policy
This privacy policy covers Personalpokerchip.com., its Web sites, and any other method of selling.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.
We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.
We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.
The type of information that we will collect will include,
Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details
Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post.
Our website contains links to third party websites operating their own terms and conditions and privacy policies, Personalpokerchip.com. is not responsible for the policies of any linked third party sites.
Access to information
We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:
• Sending an email to mail@personalpokerchip.com
• Writing to this address:
Personal Pokerchip
PO BOX 663
ORPINGTON
BR6 6WJ
• Telephone +44(0) 794 3350251
We will provide you with a readable copy of any personal data that we may hold about you, within forty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.
In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.
We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.
If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.
If you are currently receiving information from us and would prefer not to, please email us at mail@personalpokerchip.com with "No further mailings" in the subject box. Please provide your invoice number and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.
Personalpokerchip.com Privacy Policy.
Introduction
www.personalpokerchip.com is owned and operated by Personalpokerchip.com, a limited company registered in England .
We do not record or process any personal information about individuals who visit this website, except when you choose to send us information by e-mail, conventional mail, telephone, fax or other means.
Personalpokerchip.com considers Internet user privacy and data protection to be of high importance. Personalpokerchip.com complies with the Data Protection Act 1998 in relation to all processing of data supplied to us by users and other personal data in our possession for any reason.
Personal information
Please note that all the information you provide to Personalpokerchip.com will be stored and processed in the United Kingdom .
We do not sell, trade, lease, loan or rent any personal information to outside organisations or individuals, except when we need to advise domain name registrars of details for their records in administering your domain name, (The information sent to the official registrars is then made public by them and is available for others to see via a "who is" search on the Internet) or when we have requested and received your consent to share information, or when we have to share information for a product or service you have requested, or we are required by law to disclose details in the form of court orders or legal processes
Links to other sites
Personalpokerchip.com may contain various links to other sites. These sites have their own policies and practices with respect to online privacy, and Personalpokerchip.com cannot be responsible for the privacy practices or the content of these sites.
Information automatically logged
Your IP address is used to gather broad demographic information, and for other purposes such as monitoring visitor frequency to our website, this data is not shared.
Finally
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, please inform us immediately and we will delete or correct it promptly.
Contact: mail@personalpokerchip.com
The personal information that we hold will be held securely in accordance with our internal security and the law.
